Terms of Service

Welcome to DeepAstra ("Platform"), operated by DeepAstra LLC ("Company", "we", "us", or "our"), a company registered and operating in the Sultanate of Oman. By accessing or using our Platform, website at deepastra.ai, APIs, services, or any related products (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you must not access or use our Services. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher, to use our Services. By using the Services, you represent that you meet these requirements and that your use complies with all applicable laws of the Sultanate of Oman, including the Electronic Transactions Law (Royal Decree No. 69/2008) and the Cyber Crime Law (Royal Decree No. 12/2011).

Certain features may require you to create an account. You agree to provide accurate, current, and complete information, and to maintain the security of your credentials. You are responsible for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

DeepAstra provides a sovereign AI infrastructure platform enabling enterprises, governments, and institutions to deploy, govern, and scale large language models (LLMs) securely within their own environments. Our Services include but are not limited to:

• AI model orchestration and deployment
• Data governance and compliance tooling
• Enterprise-grade security infrastructure
• API access and integration services
• Industry-specific AI solutions
• Kwnx, our desktop AI assistant, and connected-app features

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law of the Sultanate of Oman or international law
• Attempt to reverse engineer, decompile, or disassemble any part of the Platform
• Transmit malicious code, viruses, or any harmful content through the Services
• Use the Services to generate, store, or distribute content that violates public order, morality, or Omani regulations
• Circumvent or attempt to circumvent security measures, authentication systems, or usage limits
• Resell, sublicense, or redistribute the Services without prior written consent
• Use the Services to engage in activities that infringe upon the rights of third parties, including intellectual property rights

All rights, title, and interest in the Platform, including software, algorithms, models, designs, trademarks, and documentation, remain the exclusive property of DeepAstra LLC. No license or right is granted except as expressly set forth in these Terms or a separate written agreement.

You retain ownership of your data and content submitted through the Services ("User Content"). By submitting User Content, you grant us a limited, non-exclusive license to process such content solely for the purpose of providing the Services.

This license does not authorize the use of Google user data to create, train, or improve generalized or foundational AI or machine learning models, or for advertising, sale, or other purposes prohibited by Google's Limited Use requirements. Google user data remains subject to the more specific protections in our Privacy Policy.

DeepAstra offers deployment on local infrastructure and through data centre partners in Oman and the wider Middle East and North Africa (MENA) region. These options support governments and local enterprises that require control over where their data is stored and processed, including dedicated and fully air-gapped environments.

Each deployment is configured to support the customer's data residency, security, and operational requirements, and compliance with applicable national laws and sector-specific regulations. Hosting locations, network isolation, permitted integrations, and data handling responsibilities are defined in the applicable deployment and service agreements. In a fully air-gapped environment, processing remains within the isolated infrastructure and external cloud or API integrations are unavailable.

DeepAstra is designed with data sovereignty as a core principle. We process data in accordance with the Personal Data Protection Law of Oman (Royal Decree No. 6/2022) and applicable regulations issued by the Ministry of Transport, Communications and Information Technology (MTCIT).

For enterprise and government clients, data processing locations, residency requirements, and governance controls are defined in your specific service agreement. We do not transfer personal data outside the Sultanate of Oman without appropriate safeguards and consent as required by Omani law.

Kwnx can use connected services, including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar, to carry out your requests. Depending on the permissions you grant and the available tools, those requests may involve reading content, drafting email, creating or editing files, and managing calendar events. You must have authority to access the content and request the actions concerned.

Accepting these Terms does not connect your Google account, grant Google permissions, or authorize every action available through a connector. Google access requires your separate authorization. Sharing with an AI or search provider requires the relevant disclosure and consent; acceptance of these Terms does not replace them.

To provide the features you request, Kwnx may process relevant connected-app content using models hosted by DeepAstra or third-party AI APIs, and may send queries to search services. A self-hosted model does not mean all processing takes place on your device. Google content may be shared only under the use, provider, consent, and retention restrictions described in the Google User Data section of our Privacy Policy. That section governs our handling of Google user data if these Terms contain a more general provision.

You can disconnect a Google app in Kwnx or revoke its access from your Google Account. Disconnecting stops future access through that authorization but does not automatically delete content already saved in local conversations or search records. The Privacy Policy explains how to remove that content or request deletion. Connected services may impose their own terms and availability limits; those terms do not expand our rights to use your Google data.

We strive to maintain reliable service but do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any part of the Services with reasonable notice. Scheduled maintenance windows will be communicated in advance where feasible.

Certain Services may be subject to fees as outlined in your service agreement or pricing page. All fees are stated in Omani Rial (OMR) or US Dollar (USD) unless otherwise specified. Payments are due in accordance with the applicable invoice terms. Late payments may incur additional charges as permitted under Omani commercial law.

To the maximum extent permitted under Omani law, DeepAstra LLC and its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Services. Our total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Omani law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-generated outputs are accurate, complete, or suitable for any specific use.

You agree to indemnify and hold harmless DeepAstra LLC, its affiliates, and their respective officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

We may suspend or terminate your access to the Services at any time for violation of these Terms or applicable law, with or without notice. Upon termination, your right to use the Services ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

These Terms are governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Muscat, Oman.

For enterprise agreements, disputes may be resolved through arbitration under the rules of the Oman Commercial Arbitration Centre, as mutually agreed in writing.

We may update these Terms from time to time. Material changes will be communicated through the Platform or via email at least thirty (30) days before they take effect. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

Continued use does not replace any separate, affirmative consent required for Google account access, new uses or sharing of Google user data, or its transfer in a merger, acquisition, or sale of assets. The "Last updated" date identifies the latest revision and does not waive required notice periods.

If you have questions about these Terms, please contact us: